Let's get real about what's actually going on when someone says they need training. Here are the most common issues - and none of them are fixed with another PowerPoint deck.
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They need basic tools and processes
- Process that isn't broken
If it takes 17 steps to order a pen, training isn't your problem - Documentation that's current
Those procedures from 2019? Yeah, no one actually follows those anymore - Fewer approval layers
When everything needs VP sign-off, you've got a bottleneck, not a skill gap - Clear handoffs
That "I thought you were doing it" problem? That's not training - Someone actually owning the process
When everyone owns it, no one owns it
They need working technology
- Software from this decade
That system from 2010 isn't just slow, it's actively fighting your people - Templates that make sense
Why is everyone creating the same stuff from scratch? - Equipment that works
No amount of training fixes a laptop that crashes hourly - Systems that talk to each other
When your CRM fights with your email, everybody loses - Basic system access
Half the time they just need their logins fixed
They need management support
- Clear expectations
"Do better" isn't a measurable goal - Regular feedback
Annual reviews aren't feedback, they're history lessons - Leaders who are present
Can't follow a leader who's in meetings 24/7 - Consistent priorities
When everything's #1 priority, nothing is - Authority to make decisions
They know what to do but aren't allowed to do it
They need time and space
- Fewer meetings
No one can improve when their calendar looks like Tetris - Realistic deadlines
Quality requires time, not another time management workshop - Time to practice
New skills need practice, not just slides - Focus time
Constant interruptions kill productivity - Manageable workload
They're drowning in daily tasks with no air breaks
They need better communication
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